Incident Information Tab Fields

You are here:

Incident Information Tab Fields

The Incident Information tab contains information about the problem.

Description: This field is automatically populated with the description of the problem type chosen in the Problem Tree and Problem Keywords tabs.
Address: Enter the address.
District: Select a district, if desired. Districts can represent any geographical area and are populated in Designer under Preferences > Map > District Values. If this field is blank, that means the administrator has not entered any districts.
Apt Number: Enter an apartment number, if applicable.
City: Enter the city.
State: Enter the state.
Zip Code: Enter the zip code.
Geocode: Click to geocode the address. In the Geocode Results panel, select the desired address. Select the User the address of the selected candidate to update the address and X and Y coordinates with the selected address and its coordinates. If you do not select this check box, it will still update the X and Y coordinates but will not update the address.
Copy to Caller: Click to load the address information to the Caller Information tab if the incident address is the same as the caller address.
Landmark: Select a landmark, if desired. This field is populated in Designer under Preferences > Custom Codes > LANDMARK. If it is blank, that means the administrator has not entered any landmarks.
Map Page: Enter the map page number, if desired. This field is used to indicate the geographic area of the incident.
Shop: Select a shop. This field is populated in Designer under Preferences > Map > Shop Values. If it is blank, that means the administrator has not entered any shops.
Tile No: Enter the map tile number, if desired. This field is used to indicate the geographic area of the incident.
Location: Enter any additional details about the location of the incident that will help to identify it (for example, Northwest corner of the intersection).
Submit To: Select an employee to submit the service request to.
Dispatch To: Select an employee to dispatch the service request to.
Details: Enter any other details about the service request.
Request Comments: Enter any comments.
X/Y: These fields are automatically populated with the X and Y coordinates of the incident when Geocode has been clicked.
Search: Click to open a list of existing requests.

Last updated 3/22/2019.